Return & Exchange Policy

At Parvej Rugs , customer satisfaction is our priority. We want you to love your purchase. If for any reason you are not satisfied, please read our return and exchange guidelines below:

Returns

Products can be returned within 7 days of delivery.

The item must be unused, undamaged, and in original packaging.

Customized or made-to-order rugs cannot be returned.

Exchanges

You can request an exchange within 7 days of receiving the product.

Exchange is possible only for products of equal or higher value (price difference to be paid by the customer).

Exchange is not applicable for customized orders.

Refunds

Once the returned product is received and inspected, the refund will be processed within 7–10 working days.

Refunds will be made to the original payment method (bank/UPI/card).

Shipping charges are non-refundable.

Return Shipping

Customers are responsible for the return shipping cost.

In case of wrong or defective product delivery, we will bear the return shipping charges.

How to Request a Return/Exchange?

Email us at -------------or WhatsApp us at [your contact number] within 7 days of delivery.

Share your order number and product details.

Our support team will guide you through the process.